Testimonials

Fast, friendly, knowledgeable service.

I got my timing belt done and my truck is running and getting great gas mileage. I’m not sure what magic this great mechanic did but it was a great investment for me thank you west plains Toyota. I’ll be back

The water pump was falling out from underneath my vehicle. Toyota had an appointment available for me to get it fixed on Monday the 16th of June 2025. They went ahead and let me drop my car off the Wednesday before my appointment in case they got a cancellation, the car Woukd already be there. I spoke to Dawn and she made sure to order the part so it would be here before my appointment rolled around on Monday. She was super nice and very efficient. I felt like she listened to me. To my surprise Toyota called me the very next day on Thursday and had my car fixed witching 24 hours of me dropping my car off and my appointment wasn’t even until that following monday! I was so surprised that it was done so quickly as I have had bad experiences with other local dealerships. (I am not a fan of Chevy at all). The mechanics were quick and my vehicle was fixed the first time around. I would recommend Toyota to anyone. I purchased my car with the help of Eric King 5 years ago (my car is a 2015) this was the first time it’s ever been in the shop! I am highly satisfied in all directions with Toyota here in west plains! Thank you all for the work you do!

Best group of people ever. They go above and beyond to help. I refer everyone to them.

Quick and professional service every time - THANK YOU!

Service is great and fast .

They were prompt with the schedule time and very efficient. They explained what was done and when additional service would be needed.

Josh was so easy to talk to , always there when we called with questions , loving my new Rav .. thanks guys , could not recommend you all enough

If you want a no hassle experience, head over to Toyota of West Plains. I am a no nonsense vehicle buyer. I do my research and I know what I want. I don't want to spend hours in a dealership negotiating. I did all of that up front so that when I drove to pick up my vehicle, it was done and done. Not to mention Eric King is THE coolest Sales Manager et all that I have ever worked with.

Quick, efficient, skilled. Highly recommend.

Hey go see salesman Josh - These folks Are the place to buy your Toyota products Also GM John “Woody” takes care of you and is very knowledgeable with all products and They also don’t charge documentation “dealer fees” - Unheard of these days at new car dealerships

In

Have purchased 3 vehicles from Toyota West Plains. Easy to get to bottom line pricing! Service scheduling and prices are fair. Always pleased...

Great sales department and finance department. Came in and was short on time, done everything fast and efficient. Very satisfied.

Okeydoke

Professional and quick service! The whole staff at Toyota of West Plains is fantastic.

I ordered parts here for our car. They were very helpful, and had my order in by the next morning!

The sales staff was a tentative not pushy they didn't charge you as soon as you pulled in very informative and ready to answer any question you have good place to go

Great experience, went looking at vehicles wasn't even planning on buying one that day. Couldn't pass up the deal!

Helped my wife with a 23 highlander hybrid. Great people to work with. This makes our 6th toyota, 5 of them have been bought their. One was bought from different dealer during Covid only because they didn't or could not get at time. Great service for us and my family that have bought there too. Great outfit to do business with. Scott Brown

Service was amazing. Walked in and was greeted. Found the vehicle we were looking for. Eric was great and Eric in financing was fast and very friendly. Will definitely go back.

Very nice service and sales.

I bought a new Sequoia from Josh Adams. He was very friendly and down-to-earth. I really enjoyed the laid back vibe at this dealership. It is rare for me to feel comfortable in a new car dealership. Thanks, Josh!

I have my car serviced regularly at Toyota of West Plains. It's always an easy experience, in and out. They check over everything and give me a rundown on how all the mechanics are holding up. I'm out of warranty for free oil changes but still prefer to go there because of how thorough they are. The young lady that runs the service desk has it down to a very well organized system, she's friendly but extremely efficient.

Excellent response

Great service! All business all the time . No need to go anywhere else.

Go see Tray for a great customer experience. He's fantastic to work with!

Jen and Denise are personable and very professional! I have had good experiences each time that I've visited.

Placed a call about a Toyota 4Runner TRD , information was instant on all questions I had . Customer service was great . If you need a new vehicle I highly recommend Eric King. He is your man ! Super friendly, great personality and he knows these vehicles! Very satisfied with the outcome come of our new 4Runner . Referred by a family member and it didn’t disappoint.

Had to take my car there Monday to put in a battery that was purchased at a local auto parts store last Saturday .I slept thru the alarm and didn't even get it there until after 9am. They were fast and put it all back together for me even though I didn't have an appt. Thank you Morlan Shell Toyota and Thank you Jake and Rick. I'm so happy with my new to me Ford.

Took my truck to the West Plains dealer for a fuel leak took a week got my truck back before I got home fuel was still leaking out of the truck still. Took 3 to 4 weeks to fix total. Dawn at the service desk was very rude. I should have sent it to Springfield. I hope I never have to deal with that woman ever again. Do yourself a favor and never have to deal with her

There was a rude lady at the service desk if your gonna work in service at least be nice, wish there was a negative option

I wish i could give negative stars. I made an appointment for them to change my oil and CHECK on a light i had on. When i went to go get my car they were already unfriendly and confused when i mentioned i needed to get my key. i was told they did a tire alignment. I should mention i took my car somewhere 2 days prior to realign my tires as well as rotate them so i know for a fact it was not needed and even if it was i would not have had Toyota be the one to fix it. I was never called for this to be done and was told that i should've wrote on the envelope I dropped my key off in that i didn't want a tire alignment. However, i made an appointment and stated what i needed done! She said she wasn't sure what we needed, but i was never called to verify? I have never once been somewhere with any of my other cars to get serviced and they just start doing things without asking the customer. Why would you not think to call if you were at all confused? The only thing i get done here is my oil change because i had the free service, i go anywhere else more reasonably priced and better to do ANYTHING else. She told me i should have been more specific on the envelope and it was a misunderstanding on both of our parts. Incorrect. It is not my job to do your job for you. Why did i need to make an appointment? they comped my total but it doesn’t make up for the attitude and the inability to take accountability. It is your job to make sure you know exactly what a customer needs. If you are at all unsure, then maybe do your job and reach out. I have had issues every time i go in with poor/unfriendly service and this is just the cherry on top.

I went to have a replacement key programmed, which was covered by my extended warranty. Customer service was poor when I went in, on a Friday. I was called the following Monday, by Dawn is the Service Department, and told that my warranty did not cover the replacement key and that I owed $100. I explained that I was told at the time of ordering the key and when I had it programmed that my deductible was $0. Dawn was very rude and extremely unprofessional, complaining to me about having to deal with my insurance company. I was told by Dawn that I could no longer bring my vehicle to Toyota West Plains because my insurance company was “too difficult to deal with”. When we called to file a complaint, we were told that they didn’t have a customer care department only to later receive a call from that very department. Overall a very poor and unprofessional experience. I will never take another vehicle there, and I suggest you don’t either!